Privacy Policy Overview
This Privacy Policy describes how The Midnight Shuffle, an elite offline poker lounge and gourmet grill hosted on The Cinder Room, collects, uses, and safeguards your personal information. Our practices are designed to align with applicable Australian privacy laws and industry expectations for premium hospitality venues.
When you reserve a poker table, register for Texas Hold'em tournaments, book dining in our card room or lounge, or contact our team, you entrust us with personal details. We handle that information carefully, transparently, and only for purposes connected to your experience at The Midnight Shuffle.
Collection of Personal Data
We collect personal information when you interact with The Midnight Shuffle or The Cinder Room, including when you:
- make a reservation for poker tables, Texas Hold'em tournaments, Pot-Limit Omaha nights, or dining
- submit enquiries via the Contact & Reservations page or by other communication channels
- register interest in tournament schedules, chip stack structures, or high roller lounge events
- sign up for news, offers, or event updates relating to our offline poker experiences and grill restaurant
Typical personal data we may collect includes:
- your name and preferred form of address
- contact details such as email address and phone number
- booking information including preferred dates, times, guest numbers, and poker table format preferences
- any special requests you share with our team, such as dietary needs, accessibility requirements, or seating preferences within the card room or dining areas
- information you include in free-form messages or enquiries
Where reasonably necessary and appropriate, we may also collect technical data generated through website use, such as IP address, device type, and browser details, in connection with cookies and analytics described below.
Use of Information
We use your personal information solely in connection with providing and improving The Midnight Shuffle experience. This includes:
- managing bookings for poker tables, Texas Hold'em tournaments, Pot-Limit Omaha sessions, and dining reservations
- responding to guest enquiries and providing information about our card room, blind structures, chip stacks, and events
- facilitating participation in social poker tournaments, leaderboards, and private high roller lounge events
- co-ordinating tableside dining and beverage service during offline poker sessions
- supporting our operational, administrative, and safety procedures within the venue
- improving our services, menus, tournament formats, and website experience based on aggregated feedback and usage patterns
- providing direct communications relevant to your reservations, planned visits, and experience at The Midnight Shuffle
We do not use personal information in ways that are unrelated to your interactions with the venue or The Cinder Room without your consent, except where required or authorised by law.
Storage and Security
Your information is stored using reasonable technical, physical, and organisational safeguards designed to protect against unauthorised access, misuse, alteration, or disclosure.
Access to personal information is restricted to authorised team members and trusted service providers who require it to:
- finalise or manage poker table and dining bookings
- administer tournament registrations, chip stack allocations, and waitlists
- respond to your enquiries and support your visit to our card room and restaurant
- meet appropriate legal, regulatory, and venue compliance obligations
While no system can be guaranteed as completely secure, we implement industry-standard practices and regularly review our safeguards to maintain a high level of protection suitable for a premium hospitality and offline poker venue.
Third-Party Disclosure
The Midnight Shuffle does not sell or trade your personal data. We only share information where it is necessary and appropriate to support the venue and your experience. This may include disclosure to:
- trusted booking and reservations partners assisting with table, tournament, or dining management
- technology and hosting providers that support The Cinder Room and our website infrastructure
- professional advisers or regulatory bodies where required under Australian law
Any third party receiving personal information is required to handle it under strict confidentiality and to use it only for the limited purpose of supporting our operations or meeting regulatory obligations.
Cookies and Website Analytics
Our website may use cookies, pixels, and similar technologies to deliver a smooth, high-performance experience when you explore our offline poker tables, tournament schedules, and dining menus.
Cookies and analytics tools may be used to:
- remember preferences such as language, basic booking details, or navigation choices
- monitor site performance, load times, and responsiveness across devices
- understand how guests browse pages like Tournaments, Menu, and High Roller Lounge
- improve content, layout, and user experience based on aggregated, de-identified usage data
You can control or disable cookies through your browser or device settings. Please note that some features, such as streamlined booking flows or saved preferences, may function best when cookies are enabled.
For further details about our use of cookies and similar technologies, please refer to our dedicated Cookie Policy.
Direct Marketing Communications
If you choose to opt in, we may use your contact details to send direct communications about The Midnight Shuffle and The Cinder Room, such as:
- upcoming offline Texas Hold'em tournaments and Pot-Limit Omaha nights
- special dining menus, chef's tables, and seasonal grill offerings
- high roller lounge series, social poker evenings, and venue events
These communications may be sent via email or SMS, and will always include a clear option to unsubscribe or adjust your preferences. You can withdraw your consent to direct marketing at any time, and we will promptly update our records.
Access and Correction of Information
You are entitled to request access to the personal information we hold about you and to seek correction where you believe details are inaccurate, incomplete, or out of date.
To make an access or correction request, please contact our team via the channels listed on the Contact & Reservations page. We may need to verify your identity before actioning your request, and will respond within a reasonable timeframe consistent with Australian privacy standards.
Retention of Data
We retain personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, including:
- managing active and upcoming poker table and dining bookings
- administering tournament registrations, chip stack records, and event communications
- meeting legitimate operational, legal, tax, and regulatory obligations
When personal information is no longer needed, we take reasonable steps to securely delete or de-identify it in line with our data retention and governance practices.
Contact for Privacy Enquiries
If you have questions, concerns, or wish to make a privacy-related request regarding The Midnight Shuffle or The Cinder Room, you can contact our Privacy Officer using the details provided on our Contact & Reservations page.
When you reach out, please provide sufficient detail for us to understand and respond to your enquiry. We are committed to handling all privacy matters efficiently, transparently, and in a way that supports a respectful, social offline poker environment for all guests.
From time to time we may update this Privacy Policy to reflect changes in our card room operations, tournament formats, dining services, or applicable Australian privacy requirements. The latest version will always be available on this page.